We will gladly exchange an item if it was shipped in error or for a different size. Keep in mind that if the size you need is not available you will receive a refund or option to choose another item. If the item was shipped in error, we will cover all shipping costs, however if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.
Also keep in mind that under no circumstance can Elevation107 ship a new item without receiving the incorrect item back in the store first.
Easy Steps To Return Something
Package your goods. Be sure to package your goods properly. Any good returned that is not in its original condition will not be accepted. Please write your name, your order number on the outside of your package. This will ensure correct and quick processing time. Please note: It is the customer's responsibility to make sure the package is posted correctly. Elevation107 is not responsible for any goods that are lost, damaged or stolen while in transit back to us. We recommend sending goods via a carrier that requires a signature upon delivery like registered post.
Ship your item(s) to us. You must pay for the shipping cost to return the item(s). If the item is being returned due to our error, you will be refunded for the original shipping charges incurred once we have received the returned goods and the item is inspected and approved for resale.
Send your returns to:
12 Old Northern Road, 2153, NSW