WARRANTIES, RETURNS & EXCHANGES
Change-of-Mind Returns
In addition to your rights under the Australian Consumer Law, Elevation107 offers change-of-mind returns for eligible items within 28 days of purchase or delivery.
Eligible items returned within 14 days may be returned for a refund, exchange or store credit.
Eligible items returned after 14 days but within 28 days may be returned for an exchange or store credit.
All change-of-mind returns must be unused and in saleable condition, with all labels and tags attached and in their original undamaged packaging. All other conditions and exclusions in this returns policy also apply.
Our change-of-mind returns policy cannot be used to circumvent our Sales and Price Adjustments policy. Items cannot be returned and repurchased for the purpose of obtaining a subsequent price reduction, promotional price or discount. Where a price adjustment has already been provided, that adjustment is final.
We reserve the right to refuse a change-of-mind return where the conditions of this policy have not been met.
Nothing in our change-of-mind returns policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Returning an Item
Returning an item is simple and there is no need to contact us before sending your return.
Please send returns to:
Elevation107
12 Old Northern Rd
Baulkham Hills NSW 2153
When returning an item, please include a copy of your invoice or your name and order date so we can identify your purchase.
All returned merchandise must be unused and in saleable condition, with all labels and tags attached and in its original undamaged packaging.
We reserve the right to refuse change-of-mind returns that are not in original condition or do not meet the conditions of this policy.
Please do not attach shipping labels or postage directly to the manufacturer's product packaging. Returns received with shipping labels or postage attached to the manufacturer's box will not be accepted as change-of-mind returns.
Return Shipping & Fees
For change-of-mind returns, you are responsible for the cost of returning the item to us.
Where an item was originally purchased below RRP and is returned for a refund, a $12.50 return processing fee will be deducted from the refund to contribute towards our original shipping and handling costs.
There is no return processing fee where you choose an exchange or store credit.
Original delivery charges are not refundable for change-of-mind returns.
Return and exchange parcels must have sufficient postage paid and must be physically delivered to our store. We do not collect returns from post offices, courier depots or other collection points.
You are responsible for tracking your return and ensuring it is successfully delivered to us. Elevation107 is not responsible for merchandise that is lost, stolen or damaged while being returned to us. We recommend using a tracked and insured service or one requiring a signature on delivery.
If we have made an error with your order, or return shipping is required because of a faulty product where we are responsible for those costs under the Australian Consumer Law, we will cover the applicable return freight costs.
Boots
Please choose snowboard boots carefully.
We strongly recommend having snowboard boots professionally fitted in store wherever possible. Fit can vary significantly between brands and models.
Boots purchased online may be returned under our change-of-mind policy provided they meet all of the conditions of that policy.
Boots that have been worn and are being returned because of incorrect sizing are not eligible for a change-of-mind return, exchange or store credit.
Boots that have been heat moulded by Elevation107 or any other retailer are considered customised to the wearer and are not eligible for a change-of-mind return, refund, exchange or store credit.
These exclusions do not affect any rights you may have under the Australian Consumer Law if the boots are faulty or otherwise fail to meet a consumer guarantee.
Refund Processing
Once we receive your returned item, please allow up to 7 days for us to inspect the return and process an approved refund.
Once processed, you will usually receive confirmation from your payment provider. The time taken for the funds to appear in your account after we have processed the refund is determined by your bank or payment provider and is outside our control.
Warranties & Faulty Products
If you have a performance, quality or other issue with a product purchased from Elevation107, please email warranty@elevation107.com.au.
To help us assess the issue, please provide:
- Your name
- Contact details
- Purchase date and a copy of your receipt
- A description of the issue
- Photographs showing the issue
Once we have this information, we can assess the issue and, where appropriate, begin the warranty process with the relevant supplier.
Our warranty process does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.