RETURNS & EXCHANGES
Within 50 days of purchase if you are not satisfied with your purchase you have the right to return that item for exchange, store credit or refund.
Returning is simple, no need to contact us prior to return. You just send the item back to us. The return address is 12 Old Northern Rd, Baulkham Hills, 2153, NSW.
When returning items please include either a copy of the invoice or at least your name and order date (something to identify that the order was from you, you'd be surprised how often we receive items back without anything to identify who they have come from).
All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original undamaged packaging. We reserve the right to refuse the return of items that are not in original condition. We will not accept returns that are sent back with shipping labels or postage stamps on the manufacturer's box.
You do have the choice between a different product. Delivery costs cannot be refunded as costs are consumed at the time of invoice.
If you are buying boots in store or online choose boots carefully.
If you chose to buy boots online then that is at your risk. We always suggest going into a store to get a correct boot fit done and do not recommend buying boots online. Boots that are an incorrect size and have been worn can not be returned for store credit or refund.
If you have purchased boots in store and have had them heat moulded make sure that you are certain that it is the right boot as boots that have been heat moulded in our store or any other store are not eligible for store credit or return
You are responsible for the return or exchange freight charges, Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.
If you are returning something you are also solely responsible for tracking the return and making sure that the item is physically returned to the store. We are not staffed to chase up missing returned packages or go and pick up returns from post offices or courier depots. Outside of major NSW public holidays our store is open seven days a week from early 'til late so there should never be a valid reason AusPost or a courier can't ever deliver your returning item to us. Unfortunately, items that are not physically returned to the store and are just left at a Post Offices or courier depot will not be picked up by us and will be returned to you and you will have to resend. If this happens please do not get angry with us about this, get angry with your shipping company. Your return shipping company has failed to do what you have paid them to do which was deliver the item to us.
Elevation107 will not be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.
Once we have received your returned item please allow up to 7 days for us to process your refund. Once refunded you will usually receive an email from your payment provider confirming that the refund has been completed. How long it takes for the funds to be returned into your account is bank or payment provider related and is completely out of our hands.