Most orders should be received within 2 working days for most East Coast destinations and greater Melbourne and Brisbane. Shipments to regional areas or other states within Australia should take approximately 2-5 working days. Some more remote locations might take a bit longer.
Shipping times are estimates and we can't be held responsible if the items ordered won't arrive in time (e.g. before Christmas or planed travel date)
We use courier services for the shipment. For delivery by courier a signature is required on receipt, so please make sure you provide a delivery address that is attended during regular business hours.
In the unlikely event that we do not have the item you ordered in stock we will try to order it in for you especially. In this case we will contact you by e-mail or phone within 48h to advise you of the expected delay on your order, or to discuss alternatives if we are unable to get the item in for you.
International shipping: Elevation107 cannot ship certain products outside Australia due to arrangements with suppliers.
RETURNS & EXCHANGES
If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for a refund or exchange within 30 calendar days from the date of invoice.
Reduced sale items cannot be refunded if you change your mind.
Before you return an item you must get in contact with us by phone (02) 9639 1000. The return address is
12 Old Northern Rd, Baulkam Hills, 2153, NSW
All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.
You do have the choice between a different product as an exchange or your money refunded back to your pay-pal or credit card account. Delivery costs cannot be refunded as costs are consumed at the time of invoice.
You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.
Elevation107 cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.