Returns & Exchanges

If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for exchange or store credit within 30 calendar days from the date of invoice.

Before you return an item you must get in contact with us by phone (02) 9639 1000. The return address is 

12 Old Northern Rd, Baulkham Hills 2153, NSW

All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.

Delivery costs cannot be refunded as costs are consumed at the time of invoice.

You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.

Elevation107 cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.

 

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Xmas Delivery 

XMAS PRESENT OR GEAR FOR YOUR NEXT SNOW TRIP? MAKE SURE TO ORDER IN TIME!!

      If you're ordering Xmas pressies and want to make sure that it all arrives in time then you'll need to make sure that you place your order by

       *. Sydney: 19th December (allow 2 business days)
       *  Melbourne: 19h December (allow 2 to 3 business days)
       *  Brisbane: 19th December (allow 2 to 3 business days)
       *  Adelaide: 18th December (allow 3 to 4 business days)
       *. Perth: 17th December (allow 5 to 6 business days)
       *  Regional areas: Need to allow 5 to 7 business days

Tourist refund Scheme

WANT TO SAVE EVEN MORE MONEY? TRY THE TOURIST REFUND SCHEME (TRS)

As long as the purchase is made within 60 days of your travel date then if you're heading overseas this summer (or anytime) for some Northern hemi Pow did you know that you can claim the 10% GST back on any purchases that you make where you spend more then $300? Click here for details


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