Returns & Exchanges
If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for exchange or store credit within 30 calendar days from the date of invoice.
Before you return an item you must get in contact with us by phone (02) 9639 1000. The return address is
12 Old Northern Rd, Baulkham Hills 2153, NSW
All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.
Delivery costs cannot be refunded as costs are consumed at the time of invoice.
You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.
Elevation107 cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.