Returns & Exchanges

If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for exchange or store credit within 30 calendar days from the date of invoice.

Reduced sale items cannot be refunded if you change your mind.

Before you return an item you must get in contact with us by phone (02) 9639 1000. The return address is 

12 Old Northern Rd, Baulkham Hills 2153, NSW

All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.

Delivery costs cannot be refunded as costs are consumed at the time of invoice.

You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.

Elevation107 cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.

 

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NEED YOUR BOARD OR SKIS WAXED? NEXT WEEKEND WE'LL DO IT FOR YOU FOR FREE!!!

If you're heading to the snow anytime soon and your board or skis are in need of a wax then on the weekend of 3rd & 4th August we'll be holding another of our very popular free board and ski wax weekends (at our recent June free wax weekend we did >300 free waxes!). So, yes, you did read that right..... if you bring your skis or board in store we'll wax them for you for free, on the spot with no strings attached!

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